Frequently Asked Questions

  • Yes, most insurance providers require a physician’s prescription for coverage. If you don’t have one yet, we guide you through the process. We assess you first, recommend the correct brace, and help coordinate the prescription if needed.

  • Yes. Every appointment includes a physiotherapy-based assessment to ensure you receive the correct brace for your condition, activity level, and goals. This improves fit, comfort, and long-term outcomes.

  • We are fully mobile across the GTA, Toronto, Durham, York Region, and Peel. We come directly to your home, workplace, or sports facility.

  • Most fittings take 20–30 minutes, including assessment, measurement, trying different sizes/options, and reviewing insurance details.

  • We offer premium medical-grade braces including DonJoy, Bauerfeind, and other clinically trusted brands used by orthopaedic surgeons and sports medicine specialists.

  • Yes. We provide complete custom ligament bracing solutions (e.g., ACL, PCL, MCL, LCL injuries). Custom moulding and measurements are completed during your mobile visit.

  • Yes. Most extended health plans cover custom and medical-grade braces. We provide the documentation you need including invoice, diagnosis code (if applicable), and prescription guidance.

  • Stock braces can often be provided same-day.
    Custom braces typically take 5–10 business days depending on the brand and manufacturer

  • We supply braces for:

    • ACL / MCL / PCL ligament tears

    • Knee osteoarthritis

    • Meniscus injuries

    • Patellar instability

    • Tendinopathies

    • Elbow tendonitis (tennis/golfer’s elbow)

    • Wrist sprains or carpal tunnel

    • Ankle sprains, ATFL/CFL sprains, chronic instability

    • Achilles tendon issues

    • Post-operative support

  • Absolutely! that’s our specialty. We perform a movement and joint assessment to identify your condition and choose the best brace for support, sport, or daily use.

  • Yes. If you’re unsure what you need, you can book a virtual consult first. We review your symptoms, injury history, and movement before scheduling a mobile fitting.

  • We accept credit card, debit, e-transfer payments. You receive a detailed receipt for insurance reimbursement.

  • For hygiene and medical safety reasons, braces cannot be returned once worn. However, exchanges are available for manufacturer defects or improper fit identified during your fitting.

  • Yes. We also provide wrist, ankle, elbow, shoulder, and back bracing, plus GameReady rentals, cold/heat compression devices, and TENS/IFC units.